Mattersight (NASDAQ:MATR) was downgraded by Zacks Investment Research from a “hold” rating to a “sell” rating in a research report issued on Friday, November 24th.
According to Zacks, “Mattersight Corporation, formerly known as eLoyalty Corporation, operates as an enterprise analytics service provider. The Company’s Behavioral Analytics service captures, analyzes, and creates insight from unstructured conversations, emails, employee desktop activity, and customer data. Services offered by the Company is applicable in improving call center performance, increase customer satisfaction and customer retention, reduce fraud, and streamline back office operations. Mattersight Corporation is based in Lake Forest, Illinois. “
Separately, ValuEngine cut shares of Mattersight from a “sell” rating to a “strong sell” rating in a research report on Friday, September 1st.
Mattersight (NASDAQ:MATR) last released its quarterly earnings results on Tuesday, November 7th. The software maker reported ($0.10) earnings per share for the quarter, topping the consensus estimate of ($0.14) by $0.04. The company had revenue of $11.34 million for the quarter, compared to analyst estimates of $11.51 million. equities research analysts forecast that Mattersight will post -0.59 EPS for the current year.
Several hedge funds and other institutional investors have recently made changes to their positions in MATR. Northern Trust Corp raised its position in shares of Mattersight by 4.2% in the second quarter. Northern Trust Corp now owns 40,827 shares of the software maker’s stock valued at $104,000 after buying an additional 1,628 shares during the last quarter. B. Riley Financial Inc. purchased a new stake in Mattersight during the third quarter worth approximately $138,000. Boston Partners grew its stake in Mattersight by 8.4% during the second quarter. Boston Partners now owns 813,400 shares of the software maker’s stock worth $2,074,000 after buying an additional 62,900 shares during the period. Russell Investments Group Ltd. grew its stake in Mattersight by 24.7% during the second quarter. Russell Investments Group Ltd. now owns 421,500 shares of the software maker’s stock worth $1,075,000 after buying an additional 83,500 shares during the period. Finally, Penn Capital Management Co. Inc. boosted its stake in shares of Mattersight by 9.4% in the second quarter. Penn Capital Management Co. Inc. now owns 1,072,141 shares of the software maker’s stock valued at $2,734,000 after purchasing an additional 91,811 shares during the period. Hedge funds and other institutional investors own 36.40% of the company’s stock.
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Mattersight Corporation offers behavioral analytics and provides personality-based software products. The Company uses various applications, including predictive behavioral routing, performance management, quality assurance and predictive analytics (collectively, Behavioral Analytics) to analyze and predict customer behavior based on the language exchanged between agents and customers during brand interactions.
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